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ALL FOR ONE, ONE FOR ALL

Recruitment

Our culture

As a family run business in full evolution, Chabé Italy encourages versatility and gives everyone the opportunity to express their talents. Team spirit is essential to the running of the business and is omnipresent. Teamwork serving our customer focused culture works to ensure we have delighted customers and highly motivated employees.

“Customer culture is essential at Chabé Italy; it is inherent to our business and the way we have chosen to practice it. It is based on an almost innate sense of service and hospitality and is reflected in our attention to detail. It brings together people who are passionate and committed, motivated by excellence and the desire to delight. »

Frédérike Dupont-Pauchet, VP Human Resources at Chabé.

Read more about the Chabé Group

Join Chabé

Operations Manager – Rome (W/M)

The Position

To support our growth and development in Italy, we are looking for an Operations Manager with strong leadership skills and proven experience in managing operations within booking centers, client relations, logistics, or similar departments.
The selected candidate will be responsible for leading the operations department and the reservations & client relations office (Front Office/Entertainment), ensuring the highest service standards and the adoption of innovative processes and tools. The role includes direct management of a team of approximately 15 people.

Main Responsibilities

  • Manage and coordinate the Dispatch and Front Office departments, ensuring outstanding performance and world-class customer service.
  • Define, implement, and optimize operational processes while continuously monitoring key KPIs (productivity, response time, conversion rate, etc.).
  • Introduce and oversee new technologies (ticketing systems, digital tools, artificial intelligence, etc.) to support operations and customer service.
  • Develop and strengthen synergies between the Rome (HQ) and Milan offices, promoting an integrated and collaborative approach.
  • Participate in the design and implementation of a night shift to ensure service continuity and quality.
  • Monitor client satisfaction and handle any issues or complaints effectively.
  • Foster a motivating work environment by managing and developing teams through leadership, coaching, and ongoing training.
  • Work closely with the Operations Director and the international management team of the Chabé Group.

Profile Requirements

  • Minimum 5 years of experience in similar roles (booking centers, logistics, operations), ideally within the hospitality, luxury, or premium service sectors.
  • Strong leadership attitude with a proven ability to manage and develop teams.
  • Experience in implementing and monitoring operational processes and KPIs.
  • Technological proficiency and openness to digital innovation.
  • Excellent interpersonal and organizational skills.
  • Fluent in written and spoken English and Italian, additional languages are a plus.
  • Previous experience in the hospitality or luxury sector is highly desirable.

Employment Details

  • Workplace: Rome.
  • Reports to: Operations Director.
  • Contract: Permanent position with a compensation package aligned with experience.


    Agency Director – Milan (W/M)

    Why Join Us

    Joining Palazzi Agency by Chabé means becoming part of an international leader in luxury mobility, experiencing strong growth in Italy.
    This is a unique opportunity to play a key role in structuring and expanding a dynamic, innovative, and excellence-driven organization.
    We value entrepreneurial spirit, leadership, and a passion for delivering exceptional client experiences.

    Position Overview

    Based in Milan, the Agency Director will be responsible for leading and developing the agency’s operations and team.
    Overseeing a staff of around 15 staff, the Director ensures operational excellence, service quality, and profitability while representing the brand to a discerning, international clientele.

    Key Responsibilities

    Leadership & Management

    • Lead, inspire, and develop a team of approximately 15 employees (office staff and chauffeurs).
    • Foster a culture of excellence, collaboration, and accountability.
    • Ensure proper onboarding, training, and professional development of all team members.
    • Define and monitor key performance indicators (KPIs) related to service quality and operational efficiency.

    Operational Excellence

    • Supervise daily operations, ensuring flawless service delivery and client satisfaction.
    • Implement efficient processes and tools to optimize resources and performance.
    • Anticipate operational challenges and design practical, innovative solutions.
    • Uphold Chabé’s high standards of quality and discretion at all times.

    Client Relations

    • Maintain and strengthen relationships with existing partners (in particular 5-star hotels, and premium service providers).
    • Identify new business opportunities and contribute to the agency’s commercial growth.
    • Represent the agency at professional and client events, promoting its image and values.
    • Ensure a client-centric approach across all activities.

    Profile Required

    • Experience: Minimum 5 years in operations, management or business unit leadership role, ideally within a premium service-oriented environment (hospitality, transport, events, luxury services, etc.).
    • Languages: Fluent in Italian and English;
    • Skills & Attributes:
      o Strong operational acumen and problem-solving mindset.
      o Charismatic leadership with the ability to motivate and unite teams.
      o Excellent interpersonal and presentation skills.
      o Entrepreneurial, organized, and results-driven.
      o Natural sense of service, attention to detail, and client satisfaction.


      Apply here


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