By offering a range of bespoke services, such as transfers, VIP meet and greet, bespoke transportation, as well as excursions and event transportation, Chabé is committed to integrating the journey as naturally as possible in every client experience, anywhere, anytime.
Chabé London is looking for a Global Client Service Advisor to join a fast growing team in London. These roles sit at the heart of our operation and are key to deliver our excellent client experiences. You will work in a dynamic, fast paced environment where you can make an immediate impact in the business. If you have a passion customers and for delivering exceptional service then apply without delay.
Job Title: Global Client Service Advisor Times: 4 Days on 4 Days off pattern 4am – 4pm Type: Permanent
Reports To: Operations Director and International Operations Director
Job Purpose:
Support the client facing activities of the Chabé London office
Operational support to our international activity
Control of London based resources
Monitoring of real time journey status
Knowledge & Skills:
Full understanding of the products offered by Chabé
Ground transport industry knowledge
Exceptional attention to detail
Excellent telephone manner
Use of the written word in client facing communications.
Organisational skills, methodical approach
Excellent time management
Good understanding of Office 365 and commonly used software applications
Good knowledge of London and home counties area
Wider geographic knowledge of major countries and their major cities
Prioritise workload in a pressured environment
Desirable:
Reporting and analysis of data
Confidence when meeting clients face to face.
Excellent global geography
Highly numerate
Previous experience of a control or service monitoring environment
Previous experience of a customer contact environment
Behaviours and approach:
Flexibility towards hours and shifts worked
Proactively support all areas of the business as necessary
Comfortable making decisions and taking responsibility for these decisions
Innovate and evolve solutions for improving service
Prepared to potentially travel in the UK and internationally to help support operational activities
Summary of Main Activities or Accountabilities:
Monitor client communication channels and respond as appropriate.
Processing of quote requests and reservations according to client demand for all Chabé offices.
Provide a link between the client and the operational teams.
Provide a full and effective handovers to stakeholders to ensure service delivery excellence.
Engage with colleagues with regards any potential, perceived or actual service issues.
Allocate services within the Group and our international partners
Effectively control and allocate services to London resources
Monitor services in all locations
Assist with business development activities
Work with clients via e-mail, phone and face to face to review, amend and develop service options
Influence key internal stakeholders to ensure suitable support.
To work as part of a team, to ensure the smooth and successful provision of all types of work as instructed
To apply, please send your application by email at partners@chabe.co.uk
Chabé always thought that the best mobility solution is one that knows how to be forgotten.
By offering a range of bespoke services, such as transfers, VIP meet and greet, bespoke transportation, as well as excursions and event transportation, the family business is committed to integrating the journey as naturally as possible in every client experience, anywhere, anytime.
Chabé, bespoke journeys since 1921
As Chabé grow our client base and confidence returns to the market, we are looking to recruit excellent, experienced independent operators with a knowledge of Events and/or Roadshow services in addition to usual chauffeur activity.
We seek chauffeurs with Mercedes E, S and V class, BMW 7 series or Range Rover vehicles registered after 1st September 2017.
We in particular welcome enquiries from those with 2nd language skills and from all genders. You and your vehicle of course must be fully licenced.
If interested, please contact a member of the team at partners@chabe.co.uk
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