Why Join Us
Joining Palazzi Agency by Chabé means becoming part of an international leader in luxury mobility, experiencing strong growth in Italy.
This is a unique opportunity to play a key role in structuring and expanding a dynamic, innovative, and excellence-driven organization.
We value entrepreneurial spirit, leadership, and a passion for delivering exceptional client experiences.
Position Overview
Based in Milan, the Agency Director will be responsible for leading and developing the agency’s operations and team.
Overseeing a staff of around 15 staff, the Director ensures operational excellence, service quality, and profitability while representing the brand to a discerning, international clientele.
Key Responsibilities
Leadership & Management
- Lead, inspire, and develop a team of approximately 15 employees (office staff and chauffeurs).
- Foster a culture of excellence, collaboration, and accountability.
- Ensure proper onboarding, training, and professional development of all team members.
- Define and monitor key performance indicators (KPIs) related to service quality and operational efficiency.
Operational Excellence
- Supervise daily operations, ensuring flawless service delivery and client satisfaction.
- Implement efficient processes and tools to optimize resources and performance.
- Anticipate operational challenges and design practical, innovative solutions.
- Uphold Chabé’s high standards of quality and discretion at all times.
Client Relations
- Maintain and strengthen relationships with existing partners (in particular 5-star hotels, and premium service providers).
- Identify new business opportunities and contribute to the agency’s commercial growth.
- Represent the agency at professional and client events, promoting its image and values.
- Ensure a client-centric approach across all activities.
Profile Required
- Experience: Minimum 5 years in operations, management or business unit leadership role, ideally within a premium service-oriented environment (hospitality, transport, events, luxury services, etc.).
- Languages: Fluent in Italian and English;
- Skills & Attributes:
o Strong operational acumen and problem-solving mindset.
o Charismatic leadership with the ability to motivate and unite teams.
o Excellent interpersonal and presentation skills.
o Entrepreneurial, organized, and results-driven.
o Natural sense of service, attention to detail, and client satisfaction.
Voir toutes les offres d'emploi
